We guarantee first-class customer service.
We are committed to making you happy. If you have any questions regarding our products, please contact us at 870-898-0869 or email@example.com.
Fast & Free shipping within the United States with no minimum. For orders under $30 your package will be delivered by United States First Class Mail and should arrive within 3 to 5 days of shipping. For orders $30 or more your package will be shipped by United States Postal Service Priority Mail and should arrive within 1 to 3 days of shipping. We usually ship your order the next business day. We may use UPS Ground delivery for large, heavy orders and notify you of when to expect delivery. Rates may change.
We ship to Canada using United States Postal International Priority Mail service. You will be authorized for this service at $39.99, but we will calculate the actual shipping cost and only charge your credit card or PayPal the actual shipping cost. We may have to refund your credit card or PayPal account the difference. We will contact you if additional shipping fees are necessary. Your package should arrive within 6 to 10 business days of shipping. You will be responsible for paying your customs duty and VAT (when applicable). Usually for crystals and rocks customs duty and VAT will not be much. If you are ordering jewelry you may pay up to 50% customs duty and VAT (especially on larger dollar items). Rates may change.
We do ship to some limited locations internationally. Please email us with the item(s) you are interested in and your full mailing address. We will let you know if we can ship there and if there will be any additional shipping fees. Usually the shipping cost and options are very similar to Canada, but can be a little more. You will be responsible for paying your customs duty and VAT (when applicable). Rates may change.
If, for any reason , your purchase is not satisfactory, just return the item and we will gladly refund your money (excluding delivery charges, if applicable, & return shipping cost).
When returning items:
- All items must be returned in the same condition you received them in.
- All returned items must be returned in the original or similar packaging within 30 days of purchase.
- Please inform us that you will be returning the item at firstname.lastname@example.org or 870-898-0869.
- We will refund your credit card or PayPal account as soon as we receive the item(s) back.