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Guarantee

We guarantee first-class customer service.
We are committed to making you happy. If you have any questions regarding our products, please contact us at 870-898-0869 or faith@bluemooncrystals.com.

Shipping Policy
Fast & Free shipping within the United States with no minimum.  For orders under $25 your package will be delivered by United States First Class Mail and should arrive within 3 to 5 days of shipping.  For orders $25 or more your package will be shipped by United States Postal Service Priority Mail and should arrive within 1 to 3 days of shipping. We usually ship your order the next business day.  We may use UPS Ground delivery for large, heavy orders and notify you of when to expect delivery.  Rates may change.

Canada
We ship to Canada using United States Postal Service First Class Mail for packages up to 4 Lbs.  The cost is $14.99.  For packages above 4 Lbs. and for Priority Mail service the cost is $34.99.  We will contact you if additional shipping fees are necessary.  Your package should arrive within 6 to 10 business days of shipping.  You will be responsible for paying your customs duty and VAT (when applicable).  Usually for crystals and rocks customs duty and VAT will not be much.  If you are ordering jewelry you may pay up to 50% customs duty and VAT (especially on larger dollar items).  Rates may change.


International Orders
We do ship to some limited locations internationally. Please email us with the item(s) you are interested in and your full mailing address. We will let you know if we can ship there and if there will be any additional shipping fees.  Usually the shipping cost and options are very similar to Canada, but can be a little more.  You will be responsible for paying your customs duty and VAT (when applicable).  Rates may change.

Return Policy
If, for any reason , your purchase is not satisfactory, just return the item and we will gladly refund your money (excluding delivery charges).

When returning items:

  1. All items must be returned in the same condition you received them in.
  2. All returned items must be returned in the original or similar packaging within 30 days of purchase.
  3. Please inform us that you will be returning the item at faith@bluemooncrystals.com or 870-898-0869.
  4. We will refund your credit card or PayPal account as soon as we receive the item(s) back.

We guarantee your security 
You can shop at www.bluemooncrystals.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.bluemooncrystals.com  is registered with the Authorize.Net Verified Merchant Seal program.

Privacy Statement
Blue Moon Crystals and Jewelry knows how important your privacy is to you. We do not loan, sell or give your information to other people or businesses. We do keep all your information confidential at all times.

Note:  We may share information with governmental agencies or other companies to assist in fraud prevention or investigation.  Information is never given for marketing purposes.

Note:  These privacy practices are for this web site only.  If you link to other websites, please review the privacy policies posted at those sites.

User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

We reserve the right to refuse service to anyone.